Online Banking FAQs
The following are intended to answer common questions regarding our Online Banking system. If you have any additional questions please contact us at (847) 952-3700.
Click on a FAQ category below, then click on each question to get the answer.
Logging In
Security
- Open Internet Explorer.
- Click Alt T and select “Internet Options”.
- Select the "Advanced" tab.
- Scroll down to the "Security" section.
- Locate and check "Use TLS 1.1 and TLS 1.2".
- Then, press the "OK" button.
- Open Google Chrome.
- Click Alt F and select “Settings”.
- Scroll down and select “Show advanced settings…”
- Scroll down to the Network section and click on “Change proxy settings…”
- Select the "Advanced" tab.
- Scroll down to the "Security" section.
- Locate and check "Use TLS 1.1 and TLS 1.2".
- Then, press the "OK" button.
- Close Firefox (if Firefox is open), click the menu button and then click Exit.
- Click the Windows Start button or press the Windows key.
- In the Start Menu, click Control Panel.
- In the Control Panel window, click the Uninstall a program link under the Programs section.
- From the list of currently installed programs, select Mozilla Firefox.
- To begin the uninstall, click the Uninstall button at the top of the list.
- In the Mozilla Firefox Uninstall Wizard that opens, click Next.
- Click Uninstall.
- Click Finish.
- Visit the Firefox website download page to install the latest version.
- There are no options for enabling SSL protocols. TLS 1.1 & 1.2 are automatically enabled on supported versions of Safari.
Functionality
- Click on the drop-down next to Account History, and change it to the desired account and click "Search"
- If you'd like to see specific transaction types or a larger date range, you can add those criteria, and when "Search" is clicked, it will show you the results.
Transfers
Online Bill Pay
Electronic payments will be delivered to your payee, and funds subtracted from your account, on the payment date you select when scheduling the payment. When we send a payment by check, the funds will need to be in your account when the check is presented. As a best practice we recommend setting up your payment at least 5 business days in advance of your payment due date. Weekends and holidays are not counted as business days.